10: Judi Hand - The Small Business Comeback that Sparked a Career

Explore Judi Hand's journey from a budding entrepreneur's daughter to a corporate trailblazer at TTEC. Hear stories about her transformative leadership, strategic insights, and the power of mentorship in reshaping businesses.

Episode Summary

In this episode, we delve into the captivating career of Judi Hand. From her early days learning under her mother's entrepreneurial guidance to leading transformational strategies at US West and AT&T, and now at TTEC, Judi's journey is a masterclass in leadership and innovation. 

Hear the stories of how she redefined business cultures & incubated new business lines with her unique blend of hands-on leadership and strategic acumen. Join us as Judi shares her groundbreaking strategies, the importance of understanding customer needs, and the invaluable lessons learned from her mentors. 

This episode is a treasure trove of insights for anyone looking to navigate the corporate world with resilience and creativity.

00:00:00: Introduction and Guest Background

00:01:48: Judi's Transformative Strategy Win at US West 

00:09:31: How she droves bottoms-up change

00:13:00: Pivotal Deal Win: Incubating a New Business at TTEC

00:18:14: Origination vs. The Engine 

00:22:42: The Power of Storytelling

00:26:04: Why TTEC’s Mission Motivates Her 

00:28:23: Judi’s Mentors and Inspiration

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