10: Judi Hand - The Small Business Comeback that Sparked a Career
Explore Judi Hand's journey from a budding entrepreneur's daughter to a corporate trailblazer at TTEC. Hear stories about her transformative leadership, strategic insights, and the power of mentorship in reshaping businesses.
Episode Summary
In this episode, we delve into the captivating career of Judi Hand. From her early days learning under her mother's entrepreneurial guidance to leading transformational strategies at US West and AT&T, and now at TTEC, Judi's journey is a masterclass in leadership and innovation.
Hear the stories of how she redefined business cultures & incubated new business lines with her unique blend of hands-on leadership and strategic acumen. Join us as Judi shares her groundbreaking strategies, the importance of understanding customer needs, and the invaluable lessons learned from her mentors.
This episode is a treasure trove of insights for anyone looking to navigate the corporate world with resilience and creativity.
00:00:00: Introduction and Guest Background
00:01:48: Judi's Transformative Strategy Win at US West
00:09:31: How she droves bottoms-up change
00:13:00: Pivotal Deal Win: Incubating a New Business at TTEC
00:18:14: Origination vs. The Engine
00:22:42: The Power of Storytelling
00:26:04: Why TTEC’s Mission Motivates Her
00:28:23: Judi’s Mentors and Inspiration
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